Bilingual Property Management Specialist - Remote

Overview

We are seeking a proactive and bilingual Property Management & Collections Specialist to oversee daily property operations and tenant payment collections.

In Short

• Handle rent collection activities via phone, email, and online platforms
• Communicate professionally with tenants regarding balances, payment plans, and lease terms
• Monitor rent roll and financial performance using property management software
• Follow up on unpaid invoices and initiate collection efforts as needed
• Liaise with maintenance teams to ensure timely service request resolution
• Maintain accurate and confidential financial records and documentation
• Provide tenant support while upholding company policies and procedures
• Generate weekly reports on collections status and property updates

Requirements

• Proficient in both spoken and written English and Spanish
• Minimum of 2 years’ experience in property management or collections
• Strong interpersonal and conflict resolution skills
• Familiarity with property management systems (e.g., Rent Manager, AppFolio, Yardi)
• Organized, detail-oriented, and capable of handling multiple properties
• Comfortable using email, phone systems, and CRM tools
• Ability to manage sensitive financial discussions with diplomacy
• High school diploma required; associate or bachelor’s degree preferred

Benefits

• Opportunity to work in a dynamic environment
• Engage with diverse tenant population
• Professional development opportunities
• Supportive team culture