Virtual Guest Relations Specialist for Property Management - Remote

Overview

This position offers a unique opportunity to work remotely and collaborate with a team of professionals in the property management field.

In Short

• Handle guest inquiries, manage check-ins/check-outs, last-minute reservations, and emergencies.
• Oversee the turnover team, ensuring the cleanliness and readiness of units.
• Manage the maintenance & contractor teams ensuring quality upkeep of the properties.
• Monitor property conditions through photographic documentation.
• Ensure completion of daily operational tasks.
• Manage claims and disputes with online travel agencies.
• Conduct market research for short-term rental opportunities.
• Perform due diligence on short-term rental regulations.
• Identify and reach out to target properties for corporate leases.
• Create revenue projections for potential properties.

Requirements

• Strong communication skills.
• Ability to manage multiple tasks efficiently.
• Experience in property management is a plus.
• Proficiency in using various applications for property management.
• Detail-oriented and organized.
• Ability to work independently and remotely.
• Experience in market research and data management.

Benefits

• Work remotely from anywhere.
• Opportunity to collaborate with a professional team.
• Flexible working hours.
• Gain experience in the property management industry.