Ops Specialist for Short Term Accommodation Company - Remote

Overview

The Ops Specialist will oversee daily operations and support business growth for a company specializing in furnished rentals.

In Short

• Handle guest communications, check-ins/check-outs, and emergency situations.
• Oversee cleaning and maintenance teams to ensure properties are guest-ready.
• Monitor property conditions with photo documentation.
• Manage daily operational tasks and coordinate cleaning schedules.
• Ensure compliance with guest behavior and de-escalate situations as necessary.
• Handle claims and disputes with online travel agencies.
• Identify opportunities to improve property performance and guest satisfaction.
• Support market analysis and competitive insights for business development.
• Maintain and improve internal processes for smooth operations.

Requirements

• Highly organized and proactive.
• Skilled in managing both people and processes.
• Experience in operations management or a related field.
• Strong communication skills.
• Ability to handle emergency situations effectively.

Benefits

• Opportunity to work remotely.
• Join a fast-growing company in the corporate housing sector.
• Engage in a dynamic work environment.