Operations & Project Manager (DTC / eCommerce) - Remote

Overview

The Operations & Project Manager will be the operational backbone of a U.S. retention marketing agency, ensuring that client work is managed effectively and efficiently.

In Short

• Own new client onboarding end-to-end.
• Manage weekly client meeting action items.
• Maintain client project trackers.
• Communicate and follow up on action items.
• Prep and distribute internal meeting agendas.
• Send end-of-week client updates.
• Build and automate processes for recurring needs.
• Balance operational structure with AI proficiency.
• Work with a small, senior team.
• This role is open to all Latin America residents.

Requirements

• Experience in project management.
• Strong communication skills.
• Ability to manage multiple projects simultaneously.
• Familiarity with tools like Slack.
• Proven track record of improving operational efficiency.
• Experience with client onboarding processes.
• Ability to automate processes effectively.
• Strong organizational skills.
• Experience in a remote work environment.
• Knowledge of DTC/eCommerce is a plus.

Benefits

• Flexible remote work environment.
• Opportunity to work with top-tier talent.
• Engaging and innovative projects.
• Focus on professional development.
• Collaborative team culture.
• Access to resources for continuous learning.
• Competitive compensation.
• Work-life balance.
• Exposure to various CPG subscription brands.
• Opportunity to make a significant impact.