Account Manager for a SaaS Company - Remote

Overview

This role plays a critical part in onboarding, managing, and ensuring the success of our clients. You will work closely with internal teams including production, marketing, and technical teams to deliver a smooth client experience and prevent churn through proactive communication and support.

In Short

• Consistently monitor client communication on Slack, email, and other CRMs.
• Understand customer requirements/concerns and answer questions promptly with clarity and empathy.
• Serve as a POC for customers with regard to the client’s advertising and technical needs.
• Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner.
• Manage multiple conversations/projects simultaneously, while prioritizing key accounts.
• Track progress on all accounts via CRM/account management tools.
• Test and use Socioh’s in-house software to understand our app and how it works with Meta.
• Set up ad catalogs for clients in Socioh’s app.
• Help out with other tasks as needed.

Requirements

• Experience in client management or account management roles.
• Strong communication skills.
• Familiarity with CRM tools.
• Ability to manage multiple projects and prioritize effectively.
• Experience in SaaS environments is a plus.

Benefits

• Work remotely from anywhere.
• Opportunity to work with a global team.
• Flexible working hours.