Manager, Member Support - Remote

Overview

PadSplit is hiring a Manager of Tier 1 Member Support to lead the front line of our customer support team, focused on building and scaling systems, processes, and people to serve a rapidly growing customer base.

In Short

• Lead and grow the Tier 1 Member Support team.
• Build and refine core support systems and processes.
• Develop and execute the operating model for Tier 1.
• Manage and evolve our BPO partner relationship.
• Use data to drive team performance and decision-making.
• Translate company and product priorities into action.
• Partner across teams to share feedback and influence changes.
• Lead through ambiguity and change.

Requirements

• 5-7+ years work experience with 2-3 years managing teams.
• Comfort developing long-term solutions while handling immediate needs.
• Detail orientation and process building experience.
• Data fluency and ability to use insights for decision-making.
• Exceptional communication skills.
• Adaptability to fast growth and shifting priorities.
• Alignment with PadSplit’s mission to solve the affordable housing crisis.

Benefits

• Fully remote position.
• Competitive compensation package including equity incentives.
• National healthcare plans.
• Unlimited paid-time off with company-observed holidays.
• 401(k) plan.
• Twelve weeks of paid time off for parents.
• Opportunity to impact the affordable housing crisis.