Client Service Specialist - Remote

Overview

P2P.org is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking. We are focused on researching and improving our infrastructure to extract maximum APR while enhancing security.

In Short

• Provide exceptional customer service to clients and prospects.
• Act as the main point of contact for customers.
• Support customers with onboarding and staking processes.
• Collaborate with technical teams to troubleshoot issues.
• Monitor customer satisfaction and suggest improvements.
• Share customer feedback with marketing for strategy shaping.

Requirements

• 3+ years of experience in technical support or relevant background.
• Fluent in English (C1/C2 level).
• Strong sense of autonomy and ability to work independently.
• Experience in the Web3 or blockchain industry is a strong advantage.
• Willingness to work on a “two in, two out” 12-hour shift schedule.

Benefits

• Fully remote position.
• Full-time contractor with indefinite-term consultancy agreement.
• Competitive salary level in $ (can also pay in crypto).
• Paid vacation and sick leave.
• Well-being and mental health care programs.
• Compensation for education and professional growth courses.
• Equipment and co-working reimbursement program.
• Opportunities for overseas conferences and community immersion.