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Customer Service Representative (French-speaking) - Remote

Posted 84 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Customer Service Representative will be the voice of Oze, providing consultative support to small business owners across multiple African countries.

In Short

  • Support small business owners via phone, WhatsApp, email, and chat.
  • Develop expertise in the Oze platform.
  • Handle inbound support and resolve issues promptly.
  • Document customer interactions in the CRM.
  • Run re-engagement campaigns for dormant users.
  • Escalate software issues to product and engineering teams.
  • Spot opportunities for customer value enhancement.
  • Adapt to changing customer needs and volumes.

Requirements

  • Fluent in French and English, both spoken and written.
  • At least 1 year of experience in customer-facing roles.
  • Strong investigative skills to find answers.
  • Clear communicator who simplifies technical information.
  • Empathetic and patient with a passion for helping others.
  • Reliable and adaptable to evolving roles.
  • Bachelor's degree is a plus but not required.
  • Experience with CRM tools or SaaS support is a bonus.

Benefits

  • Work directly with entrepreneurs driving economic growth in Africa.
  • See the impact of your work daily.
  • Engage with technology and small businesses.
  • Meaningful work across multiple African markets.

Oze

Oze

Oze is a technology company dedicated to empowering small businesses in emerging markets, particularly in Africa. By providing essential data and tools, Oze helps these businesses grow, become investment-ready, and compete on a global scale. The company values collaboration, ownership, quality, trust, and growth, and aims to deliver a human, consultative support experience to small business owners across various African countries. Oze's platforms, including the Business App and Oze Originate, are designed to assist users in managing operations and accessing lending management solutions, respectively. The company is committed to making a meaningful impact on the economic growth of Africa through its innovative technology and support services.

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