Customer Partner - Automotive & Industrial - Remote

Overview

The Customer Partner role at Kyndryl involves managing client relationships, driving account growth, and ensuring successful delivery of IT solutions tailored to the automotive and industrial sectors in Germany.

In Short

• Serve as the main point of contact for customer account management.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profit.
• Develop trusted advisor relationships with customer stakeholders.
• Ensure timely delivery of solutions according to customer needs.
• Identify new business opportunities among existing clients.
• Collaborate with sales teams to grow opportunities within your territory.
• Manage client requests and issue escalations as needed.
• Provide innovative solutions to position Kyndryl as a market leader.
• Prioritize customer success and maintain compliance.

Requirements

• 5+ years of experience in account management or IT services sales.
• Strong communication and presentation skills.
• Experience with CRM software and Microsoft 365.
• Knowledge of IT challenges in manufacturing.
• Excellent negotiation and listening skills.
• Ability to manage multiple projects effectively.
• Strong verbal and written communication skills in German and English.
• BA/BS or MA/MS degree in IT, Business Administration, or a relevant field.
• Consultative selling experience preferred.
• Subject matter expertise in areas like Cloud, Network, or Cybersecurity.

Benefits

• Access to state-of-the-art resources and Fortune 100 clients.
• Opportunities for personal and professional development.
• Employee learning programs for certifications.
• Company-wide volunteering and giving platform.
• Support for employee well-being and family moments.