Customer Success Manager - Remote

Overview

The climate crisis is the defining challenge of our time—but it’s also the greatest opportunity for innovation, and a challenge we’re proud to take on. At Overstory, we’re harnessing cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes.

In Short

• Manage 10-15 accounts primarily based in Latin America and the US.
• New customer onboarding, including organizing and leading the customer kick-off, discovery calls and coordinating external and internal progress calls to managing expectations and preparing customer deliveries.
• Build and maintain the relationship with existing customers, understanding their evolving needs and what drives success for them.
• Coordinate with the technical delivery lead to ensure feasible planning and execution.
• Work closely with the product team to inform the product roadmap.
• Renew contracts and grow the customer accounts.
• Participate in field visits. (You have a driving license).
• You are fluent in Spanish and English.

Requirements

• You have been in startup environments, preferably working on complex enterprise solutions.
• You have 5+ years of experience in a customer facing role.
• Commercial experience that has led to business growth.
• Experience working with technical and non-technical stakeholders.
• You have exceptional presentation skills.
• Knowledge of the utility / energy sector or forestry is a plus but not required.

Benefits

• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis.
• Flexible working environment with a lot of autonomy.
• Other benefits like a remote working budget, an educational budget and time to develop new skills.
• To be surrounded by an excellent, vibrant, smart team.
• Equity and a competitive salary.