Legal Operations Trainer - Remote

Overview

Ovation Law Firm is a fast-growing consumer-focused law firm dedicated to delivering outstanding legal services while fostering a supportive, high-performance, and innovative workplace. As we continue to scale our operations, we are seeking a motivated and detail-driven Legal Operations Trainer to support and elevate our Pre-Litigation Case Management team.

In Short

• Own onboarding and training for all Pre-Litigation department roles.
• Design, develop, and deliver structured onboarding and continuous training programs.
• Train team members on case workflows and legal timelines, documentation standards, and client communication best practices.
• Identify knowledge gaps, quality issues, and performance trends; implement targeted training and coaching solutions.
• Partner with leadership, attorneys, and operations teams to ensure training aligns with legal, compliance, and business requirements.
• Track and report on training completion, readiness, and effectiveness.
• Ensure team proficiency in the firm’s CRM and case management systems.
• Create, update, and maintain training materials, standard operating procedures (SOPs), process documentation, and reference guides.
• Conduct coaching sessions, role-playing exercises, and quality reviews to improve consistency and performance.
• Support continuous improvement initiatives and promote best practices across the Case Management department.

Requirements

• Strong English communication skills (C1 level), both verbal and written.
• Minimum 3 years of professional training, coaching, or teaching experience, preferably in a corporate or operational environment.
• Experience designing structured training programs and onboarding workflows.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong attention to detail with the ability to manage multiple priorities.
• Hands-on experience creating and managing training content within an LMS.

Benefits

• Earn $9-$10/hour.
• Competitive hourly pay based on skills and experience (full-time, 40 hours/week).
• 100% remote work environment.
• 6 paid time-off (PTO) days per year.
• Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
• Long-term growth and stability in a high-impact operational role.