Bilingual Phone Representative (English/Spanish) - Remote

Overview

A progressive medical practice dedicated to delivering patient-centered healthcare services is currently seeking a Bilingual Phone Representative to join their team. The practice’s virtual pediatric clinic provides comprehensive, multispecialty ADHD care in accordance with the American Academy of Pediatrics guidelines. It is supported by a collaborative team of medical and behavioral clinicians who work together to offer families best-in-class treatment and a clear path forward.

In Short

• Make outbound calls to prospective new patients.
• Guide new patients through the onboarding process.
• Effectively communicate complex billing and insurance information.
• Navigate rejections or difficult conversations.
• Ensure patients complete necessary post-call tasks.
• Build feedback loops for technical issues.
• Utilize CRM or sales software.
• Work independently to meet sales targets.

Requirements

• Bilingual in English and Spanish.
• Experience in healthcare is preferred.
• Strong communication skills.
• Able to handle difficult conversations.
• Familiarity with CRM or sales software.

Benefits

• Fully remote position.
• Opportunity for growth into a leadership role.
• Work with a collaborative team.
• Competitive salary.