Software Engineer - Voice Service and Experience Team - Remote

Overview

The Voice Service and Experience Team at Outreach is looking for software engineers to enhance their voice communication platform, focusing on high availability and customer interaction efficiency.

In Short

• Develop high availability voice communication experiences.
• Work with open-source real-time communication software.
• Integrate commercial communications platform APIs.
• Build systems for simple and reliable calling.
• Collaborate in a highly progressive team environment.
• Participate in Agile development with regular sprints.
• Ship code to production daily.
• Focus on reducing repetitive actions for customer representatives.
• Enhance Outreach’s competitive edge in telecom products.
• Face new challenges as the volume of calling scales.

Requirements

• Experience in software engineering.
• Knowledge of telecom system development.
• Familiarity with real-time communication technologies.
• Ability to work in a collaborative team environment.
• Experience with Agile methodologies.
• Strong problem-solving skills.
• Ability to integrate third-party APIs.
• Focus on customer value and efficiency.
• Creativity in building on existing technology.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Collaborative and learning-focused team environment.
• Opportunity to work on innovative telecom solutions.
• Regular code shipping and feedback cycles.
• Agile development practices.
• Focus on meaningful customer interactions.
• Potential for career growth in a scaling company.
• Engagement in diverse and challenging projects.
• Weekly demos of new features.
• Supportive team culture.
• Access to relevant data for customer engagement.