Senior Manager, Operations Quality Management - Remote

Overview

The Senior Manager of Operations Quality Management at CVS Health leads a team focused on enhancing the financial, procedural, and technical quality of operations, ensuring performance standards are met across various functions.

In Short

• Lead a team of approximately 20 staff members.
• Collaborate across Quality Management for operational performance.
• Manage inventory and workload distribution.
• Develop and execute training plans.
• Assess and provide feedback on performance against KPIs.
• Participate in enterprise-level initiatives.
• Collaborate with Sales, Marketing, and Client Services.
• Proactively resolve issues across business functions.
• Ensure staff understands and enforces operational standards.
• Possess resilience in challenging situations.

Requirements

• Minimum 3+ years of leadership experience.
• Ability to prioritize multiple tasks with strict deadlines.
• Experience with conflict resolution.
• 5-10 years of preferred leadership experience.
• Familiarity with the DG claims/benefit system.
• Working knowledge of Salesforce.
• Bachelor’s degree or equivalent experience.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance.
• Paid time off and family leave.