Senior Manager, Operations Optimization - Remote

Overview

As a Senior Manager at CVS Health, you will play a crucial role in optimizing programs for Aetna Medicare, focusing on data analysis and workforce management to enhance call center efficiency.

In Short

• Optimize sales and retention programs for Aetna Medicare.
• Focus on data analysis and modeling for workforce management.
• Advise on process optimization strategies.
• Manage lead list prioritization for sales call centers.
• Collaborate with data science teams for alignment.
• Develop budget modeling to drive strategic objectives.
• Responsible for ad hoc reporting and insights on operational improvements.
• Drive continuous improvement in business processes.
• 3+ years call center experience required.
• 5+ years in statistical and mathematical modeling required.

Requirements

• Bachelor's degree preferred.
• Advanced Excel skills.
• 3+ years of Medicare experience.
• Adept at execution and delivery skills.
• Mastery of problem-solving and decision-making skills.
• Strong collaboration and teamwork abilities.
• Growth mindset with a focus on self-development.

Benefits

• Competitive pay and benefits package.
• 401(k) plan with matching contributions.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.