Off Phone Quality Manager - Remote

Overview

The Specialty Pharmacy Off-Phone Audit Manager leads the internal audit function for CVS Specialty’s off-phone and administrative operations, providing strategic leadership to a team while ensuring compliance and driving continuous improvement.

In Short

• Lead internal audit function for off-phone operations.
• Provide strategic leadership to supervisors and analysts.
• Oversee planning, execution, and reporting of audits.
• Ensure compliance with regulatory standards.
• Develop and implement annual audit plans.
• Drive continuous improvement in operational efficiency.
• Possess strong leadership and analytical skills.
• Influence key business decisions and productivity.
• Mentor less experienced team members.
• Engage business owners to address project risks.

Requirements

• 5+ years in internal audit, quality assurance, or pharmacy operations.
• 5+ years in a leadership role with direct reports.
• Experience with Verint or similar auditing platforms.
• Strong analytical skills with data analysis tools.
• Excellent communication skills for diverse audiences.
• Ability to process and synthesize data for actionable solutions.
• Experience in specialty pharmacy workflows.
• Understanding of business process improvement.
• PowerPoint proficiency for executive presentations.
• Six Sigma Certification preferred.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and retiree medical access.
• Comprehensive benefits addressing diverse needs.
• Employee stock purchase plan.
• Financial coaching and dependent care resources.
• Recognition programs and commitment to sustainability.
• Support for professional development and growth.