Medicare EAP Worklife Analyst - Remote

Overview

The Medicare EAP Worklife Analyst at CVS Health provides education and referrals regarding community resources to individuals and families, focusing on various needs such as childcare and elder care. This role is fully remote and requires effective communication and resource assessment skills.

In Short

• Fully remote position available within the continental U.S.
• Provides education on community resources and needs assessment.
• Handles inbound and outbound calls in a call center environment.
• Documents member interactions and referrals appropriately.
• Requires 1+ years of experience in social work or related fields.
• Must have strong computer skills, especially in MS Office.
• Spanish speaking preferred.
• Training hours are 9 - 5:30 EST or CST.
• Work hours after training are 10 - 6:30 pm EST.
• Access to high-speed internet is required.

Requirements

• 1+ years experience in educating individuals on community resources.
• Experience working with elderly and disabled populations.
• Experience in social services, case management, or related fields.
• Ability to conduct resource needs assessments.
• Excellent verbal and written communication skills.
• Strong computer skills, particularly in Excel, Word, and Outlook.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.