WFM Specialist - Remote

Overview

The WFM Specialist will be responsible for operationalizing scheduling and management of staffing according to business requirements, maximizing service level and staffing targets through real-time monitoring and analyses.

In Short

• Join the Workforce Management team at Oscar.
• Operationalize staffing and scheduling according to business needs.
• Maximize service level and staffing targets.
• Build staffing schedules and optimize workflow processes.
• Report to the Senior Manager, Workforce Management.
• Work remotely from specified states with occasional travel.
• Base pay is $21.46 - $28.17 per hour.
• Eligible for employee benefits and vacation accrual.
• Proactively communicate recommendations for improvements.
• Ensure compliance with applicable laws and regulations.

Requirements

• 2+ years of experience with MS Excel or Sheets.
• 2+ years in Workforce Management or operational leadership.
• 1+ years in a customer-facing role.
• Bonus: Experience using WFM tools.
• Bonus: Experience in real-time workforce analysis.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays and paid sick time.
• Paid parental leave and 401(k) participation.
• Paid wellness time and reimbursements.
• Monthly vacation accrual at a rate of 15 days per year.