Team Lead, Member and Provider Services - Remote

Overview

We are hiring a Team Lead, Member and Provider Services to join our Member and Provider Services team at Oscar, the first health insurance company built around a full stack technology platform and a focus on serving our members.

In Short

• Lead a team of support staff in achieving operational goals.
• Drive goals and KPIs for the team.
• Partner with other teams to enhance workflow efficiencies.
• Manage team performance and provide coaching.
• Conduct root-cause analysis and action planning.
• Facilitate team huddles and communication.
• Support a culture of engagement and inclusivity.
• Implement best practices across teams.
• Ensure compliance with laws and regulations.
• Other duties as assigned.

Requirements

• 2+ years in operations or customer service.
• 2+ years of people management experience.
• Experience using data to drive improvements.
• Familiarity with LEAN practices.
• 1+ year working with BPO vendors.
• Experience with remote teams.

Benefits

• Eligible for employee benefits.
• Participation in unlimited vacation program.
• Annual performance bonuses.
• 401(k) plan participation.
• Paid holidays and sick time.
• Paid parental leave.
• Life and disability insurance.
• Paid wellness time and reimbursements.