Manager, Member Experience Optimization - Remote

Overview

Oscar is seeking a Manager, Member Experience Optimization to enhance member services through operational improvements.

In Short

• Lead cross-functional teams to improve internal processes.
• Define business requirements and process mapping.
• Implement new processes and reengineer existing ones.
• Drive service-focused operations.
• Utilize Continuous Improvement Tools and methodologies.
• Collaborate with business leaders for operational enhancements.
• Use data software for analytics and project management.
• Document processes and compliance regulations.
• Ensure scalability and stability in operations.
• Support a culture of continuous improvement.

Requirements

• Bachelor's degree or equivalent experience.
• 4+ years in operations, specifically in health insurance.
• Experience with data software like Excel and SQL.
• Project management experience.
• Workflow design and improvement experience.

Benefits

• Competitive salary and performance bonuses.
• Unlimited vacation program.
• Comprehensive health benefits.
• 401(k) plan participation.
• Paid parental leave and wellness reimbursements.