Customer Support Manager - Remote

Overview

As a Customer Support Manager at Ordio, you will be the direct contact person for our customers and play a central role in their care and satisfaction.

In Short

• Handle customer inquiries via support channels like chat and phone.
• Respond quickly and independently to customer requests.
• Identify customer needs and assist them in using specific features.
• Analyze and report malfunctions.
• Report bugs, complaints, or customer requests to the development and success teams.

Requirements

• Work independently and responsibly.
• Initial experience in customer contact, ideally in support, service, or call center roles.
• High communication skills and a customer-oriented attitude.
• Goal-oriented, problem-solving mindset with out-of-the-box thinking.
• Quickly adapt to software.
• Flexible and resilient.
• Excellent German and good English skills.

Benefits

• Competitive salary.
• Opportunity to be part of scaling Ordio from the start.
• Contribute to innovative solutions and products.
• Shape an open and successful company culture.
• Personal advancement opportunities and responsibility from day one.
• Young and motivated team.
• Maximum flexibility - (Home office, remote work, flexible hours).
• Modern office in the heart of Cologne and Berlin.
• Agile startup culture.
• State-of-the-art technical equipment.
• Cool team events.
• Dogs welcome at the workplace.
• Membership in Urban Sports Club.