Technical Support/Delivery Engineer - Remote

Overview

Orchid Security is seeking an experienced Technical Support/Delivery Engineer to provide exceptional customer support and resolve technical issues related to cloud technologies and enterprise identity security.

In Short

• Serve as the primary point of contact for customer support issues.
• Take ownership of customer issues from troubleshooting to resolution.
• Provide clear guidance for deploying and integrating Orchid solutions.
• Document and report product bugs to engineering teams.
• Maintain and contribute to the support knowledge base.
• Stay updated on emerging technologies and industry trends.
• Advocate for customers to ensure timely problem resolution.
• Utilize SFDC or similar systems for issue documentation.
• Translate customer issues into engineering reports via JIRA.
• Experience with REST APIs and web app troubleshooting.

Requirements

• 5+ years in customer support or related roles.
• BA/BS/MS in Computer Science or related field.
• Cross-platform OS knowledge (Mac, Linux, Windows).
• Strong communication and relationship management skills.
• Ability to work independently and in teams.
• Experience with CRM and bug reporting systems.
• Broad knowledge of information security concepts.
• Ability to write basic scripts.
• Excellent analytical and organizational skills.
• Calm under pressure in customer situations.

Benefits

• Competitive benefits and stock options.
• Opportunities for growth and impact.
• Support for local communities and employee engagement.
• A fast-paced, rewarding work environment.