Case Management Lead - Remote

Overview

The Case Management Lead will oversee the daily operations of Orca Bio’s case management function, ensuring efficient coordination across treatment centers for their investigational high-precision cell therapy.

In Short

• Lead daily operations of the case management team.
• Oversee case assignment and workflow monitoring.
• Ensure adherence to service level expectations.
• Develop and manage staffing and scheduling models.
• Monitor case activity and provide real-time support.
• Foster a high-performance culture within the team.
• Collaborate on defining the customer service model.
• Define and refine case management SOPs and training materials.
• Track key performance indicators post-launch.
• Resolve operational gaps with cross-functional stakeholders.

Requirements

• 5–8+ years in patient case management or healthcare leadership.
• At least 2 years in a supervisory role.
• Strong understanding of treatment center workflows.
• Excellent interpersonal and problem-solving skills.
• Experience with call center structures is a plus.

Benefits

• Opportunity to shape customer service during launch.
• Work in a supportive and cohesive team culture.
• Engage in continuous improvement initiatives.
• Contribute to innovative cell therapy solutions.