Technical Support Analyst 1 - Remote

Overview

Oracle is looking for Technical Support Analysts who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use gained knowledge to make decisions. Technical Support Analysts will become product experts, responsible for resolving client queries and concerns about Oracle’s NetSuite SuiteCloud products. Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle. 

In Short

• Deliver post-sales support for Oracle’s NetSuite SuiteCloud products.
• Act as a liaison between Oracle employees and customers.
• Resolve inbound calls and online support cases.
• Perform troubleshooting and analysis to resolve issues.
• Identify software defects and report them for investigation.
• Document cases through formalized written communication.
• Manage translation tasks using Machine Translation Tool.
• Proofread and edit translated materials.
• Create and maintain product-specific terminology glossaries.
• Contribute feedback on internationalization processes.

Requirements

• Excellent written and verbal communication skills in English.
• Strong analytical approach to troubleshooting.
• Ability to learn and adapt quickly in a dynamic environment.
• Understanding of customer business processes.
• Proficiency in HTML, CSS, XML, and FreeMarker.
• Experience interacting with customers.
• Detail-oriented and responsible.

Benefits

• Opportunities for career advancement in various specializations.
• Gain technical, communication, and management skills.
• Work in a high-performance team environment.
• Access to Oracle's extensive resources and community.
• Participate in localization tasks and projects.