Client Operations Specialist - Enterprise - Remote

Overview

The Client Operations Specialist is a sales support role assisting field Client Managers with the development and closing of new business. This position can be hired remotely anywhere within the U.S.

In Short

• Assist Client Managers with sales quotations and order processing.
• Provide outstanding client service via phone and email.
• Generate accurate sales quotes using SalesForce.com.
• Support the Account Manager's gross margin objectives.
• Prepare and submit accurate orders to purchasing.
• Act as liaison between Client Manager and operations.
• Respond to client inquiries and issues promptly.
• Maintain product and industry knowledge.
• Perform historical pricing analysis for Client Managers.
• Work in a fast-paced environment while multi-tasking.

Requirements

• Associates Degree or equivalent experience preferred.
• 2+ years in a Business-to-Business Sales/Client Services role.
• Intermediate experience with Microsoft Office.
• Prior experience with CRM software required.
• Ability to prioritize tasks and manage time effectively.
• Strong written and verbal communication skills.
• Ability to solve practical problems in various situations.
• Ability to build relationships with clients and partners.
• Experience in the technical or information technologies industry preferred.
• Ability to travel to client sites when required.

Benefits

• Work/life balance.
• Professional training resources.
• Creative problem-solving opportunities.
• Volunteer opportunities through “Optiv Chips In”.
• Supportive company culture focused on Diversity, Equality, and Inclusion.
• Technology and tools for productive remote work.