Release of Information (ROI) Request Analyst - Remote

Overview

The Release of Information (ROI) Request Analyst plays a vital role in ensuring that medical record requests meet all regulatory, legal, and organizational standards before they are sent to healthcare providers.

In Short

• Evaluate authorization packets for compliance with HIPAA and state regulations.
• Ensure all required documentation for record retrieval is present and accurate.
• Correct or rebuild request packets based on feedback.
• Communicate with customers to request missing information.
• Report recurring document issues and suggest workflow improvements.
• Maintain clear escalation pathways for urgent issues.
• Work in a structured, fast-growing healthcare operations environment.
• Supportive leadership and a team culture focused on collaboration.
• Opportunity for skill expansion in compliance and document review.
• Overtime availability for those wanting additional responsibility.

Requirements

• Background in ROI, health information management, or medical records operations.
• Strong knowledge of HIPAA and release-of-information rules.
• Exceptional PDF editing and document-handling skills.
• Strong attention to detail and accuracy.
• Clear English communication skills for professional correspondence.
• Highly dependable and self-directed.
• Commitment to long-term partnership and growth.

Benefits

• Join a quality-focused healthcare operations team.
• Opportunity for continuous improvement and skill development.
• Collaborative team culture.
• Supportive leadership.
• Overtime options available.