Associate, Legal Operations - Remote

Overview

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.

In Short

• Manage the complete process of Collections & Recovery vendor payments and ensure updates are made to customer accounts.
• Oversee the execution of legal collections affidavit processing in our Chicago Office.
• Work with Collection Strategy to implement necessary changes related to business intent for Collections & Recovery vendors.
• Act as the first level escalation point with Operations in area of expertise.
• Partner with internal business teams such as Accounting; Credit Reporting; Business Intelligence; Legal and Compliance.
• Investigate, resolve, and escalate issues related to customer payment records.
• Collaborate with cross-function teams to research, analyze and address complex account related issues.
• Maintain consistent and high level execution of recurring responsibilities.
• Support Customer Solutions processes on an ad hoc basis as directed.
• Assist in conducting thorough account reviews by verifying the accuracy and reliability of manual calculations.

Requirements

• Professional experience working in banking or consumer lending.
• Ability to execute clearly defined projects consistently with independent problem solving.
• Experience working, supporting or partnering with internal and external business clients.
• Attention to detail and enjoy owning work and taking charge on projects when needed.
• Able to drive initiatives and manage projects working with cross-functional teams.
• Familiar with process improvement methodologies.
• Strong understanding of Microsoft Office (Excel) and Google Suite (Sheets, Slides, etc.).
• Beginner knowledge of SQL.
• 1+ years in Payments processing experience.
• Proven ability to quickly learn and understand complex topics.

Benefits

• Flexible, remote environment.
• 401(k) matching program.
• Generous paid time off.
• Medical, dental, and vision coverage.
• Tuition reimbursement.
• Access to lifestyle benefits platform.
• Performance-based bonuses and equity grants.
• Access to LinkedIn Learning.
• DoorDash DashPass and pet insurance.
• Support for diverse talents and backgrounds.