VP of Customer Success & Fulfillment - Remote

Posted 6 weeks ago

Customer Service

Full Time

USA

Customer Satisfaction

B2B

Open Source

Overview

OpenTeams is a fun-loving gaggle of over-achievers pioneering the AI revolution by providing AI and machine learning as open source products to the world’s top enterprises. We empower enterprises with fully customizable AI solutions while ensuring ownership of proprietary data, codebases and insights. At OpenTeams, we deliver all the traditional services of a SaaS company—installation, customization, support, and ongoing improvements—while staying true to the open source ethos.

We value freedom, trust, teamwork, accountability, quality, and limitless human potential. We dedicate 3% of our profits to the open source community. If you value David vs Goliath situations, we’re the place for you.

In Short

Lead customer success and delivery fulfillment for AI solutions.
Ensure high customer satisfaction and seamless project execution.
Optimize the customer journey from onboarding to retention.
Oversee execution of all customer projects.
Build and lead a high-performance customer success team.
Develop scalable processes for customer challenge resolution.
Collaborate with sales and technical teams for alignment.
Track KPIs to improve processes and customer satisfaction.
Provide training and development opportunities for team members.
Work in a fast-paced, high-growth environment.

Requirements

10+ years of experience in customer success or delivery.
Experience leading customer success teams in B2B software.
Proven track record of driving customer satisfaction.
Deep understanding of AI and enterprise technology solutions.
Strong analytical mindset with KPI tracking skills.
Exceptional leadership and communication skills.
Comfortable in a fast-paced, high-growth environment.

Benefits

Join a passionate, remote-first team.
Be part of pioneering open source AI innovation.
Contribute to ethical AI and open source projects.
Work in a collaborative and transparent environment.
Opportunities for professional growth and development.

OpenTeams

OpenTeams is a dynamic services marketplace dedicated to connecting open source software users with vetted service providers. The company fosters a culture of collaboration, learning, and respect, seeking motivated and humble individuals to contribute to its high-growth environment. OpenTeams emphasizes the importance of strategic insights and solutions to support both its internal leadership and client partners, particularly within the federal ecosystem. With a focus on driving revenue growth through partnerships and enhancing the adoption of AI and open-source technologies in government agencies, OpenTeams is committed to creating a diverse and inclusive workplace.

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