Traveler Support Specialist – French & English - Remote

Overview

The Traveler Support Specialist role involves providing high-quality support to high-value travelers in both French and English, focusing on a service-oriented approach shaped by high-end hospitality.

In Short

• Act as a trusted point of contact for travelers
• Manage complex and sensitive situations
• Collaborate with internal teams
• Fluent in English and French required
• 3+ years in travel or high-end customer service
• Flexible to work shifts including weekends
• Knowledge of tourist destinations is a plus
• Experience with customer support tools like Zendesk
• Opportunity for professional growth
• Fully remote work environment

Requirements

• Fluent English and French (written and spoken)
• Minimum 3 years of experience in travel, hospitality, or high-end customer service
• Full flexibility to work shifts, including weekends and holidays
• Strong knowledge of tourist destinations
• Experience using tools such as Zendesk, Intercom, or Freshdesk
• Experience working in international, cross-functional environments
• Fluency in a third language is a plus

Benefits

• Full time independent contract
• Fully remote work environment
• A truly international and collaborative team
• Professional growth in a fast-evolving, tech-driven company