Travel Support Specialist - Remote

Overview

The Travel Support Specialist is responsible for assisting clients with booking support, inquiries, and travel-related questions in a remote environment.

In Short

• Respond to customer inquiries via email, phone, and chat.
• Provide accurate information about travel bookings and policies.
• Troubleshoot client issues and escalate complex matters.
• Maintain knowledge of supplier systems and procedures.
• Follow up with clients for satisfaction post-booking.
• Log communications accurately using internal systems.
• Maintain professionalism and empathy in interactions.

Requirements

• Prior experience in customer service or travel industry is a plus.
• Strong communication skills and ability to work independently.
• Comfortable using online tools and booking portals.
• Tech-savvy with a professional home workspace.
• Passionate about helping others and delivering great service.
• Must be 18+ and authorized to work in the United States.

Benefits

• Full training and ongoing mentorship provided.
• Travel agent certification available.
• Access to travel discounts and perks.
• Supportive online community to help you succeed.