Customer Support Representative - Hotel Operations - Remote

Overview

We are looking for a Customer Support Representative - Hotel Operations to work with us full-time in a remote setup for our US-based client. This role involves managing guest communications and ensuring smooth overnight operations.

In Short

• Full-time remote position based in the Philippines.
• Manage guest communications and coordinate check-ins.
• Monitor and manage overnight hotel operations.
• Handle guest concerns and escalate issues as needed.
• Coordinate with internal teams for service delivery.
• Maintain accurate records of guest interactions.
• Available for occasional video calls with guests.
• 1-3 years of experience in customer service or hotel operations.
• Strong English communication skills required.
• Ability to work independently and handle night shifts.

Requirements

• 1-3 years of experience in customer service, virtual assistance, or hotel operations.
• Strong written and verbal English communication skills.
• Experience in hospitality or hotel operations is a plus.
• Familiarity with PMS, booking platforms, or CRM systems.
• Highly organized with strong attention to detail.
• Ability to work independently and handle night shift schedules.

Benefits

• Work in a rapidly growing company.
• Opportunity to be part of an innovative network society.
• Remote work flexibility.
• Engaging work environment.