Communication Manager, Customer Success - Remote

Overview

As a Communication Manager at OneStudyTeam, you will shape and deliver communications to customers using our clinical trial SaaS platform, StudyTeam. You will collaborate with various teams to develop strategies and messaging that enhance user engagement and improve patient outcomes.

In Short

• Develop communications strategy for OneStudyTeam and Care Access products.
• Enhance customer-facing collateral and deliverables.
• Create product content like sales tools and case studies.
• Contribute as a writer, copy editor, and designer.
• Assess campaign effectiveness using data.
• Iterate scalable campaign processes for different customer segments.
• Build expertise in platform best practices.
• Work cross-functionally with various teams.
• Support product launch strategies.
• Drive customer engagement and satisfaction.

Requirements

• Bachelor's degree.
• 5+ years in customer communications, product marketing, or digital marketing, preferably in a SaaS B2B environment.
• Excellent written and verbal communication skills.
• Design flair and ability to package content compellingly.
• Experience leading initiatives and content creation.
• Proficiency with marketing tools like Salesforce Marketing Cloud and Figma.
• Proven results in executing product launch campaigns.
• Self-motivated and organized.
• Collaborative mindset.

Benefits

• Opportunity to impact clinical research.
• Diverse and inclusive work environment.
• Collaboration with global biopharmaceutical companies.
• Professional development opportunities.
• Flexible work arrangements.