Customer Success Manager - Mid-Market - Remote

Overview

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering billions of messages daily.

In Short

• Responsible for retaining and growing 20 to 40 Customers
• Build relationships up and across the organization to achieve success goals
• Contribute to customer onboarding
• Lead customer business reviews
• Write & publish customer feedback internally to support product roadmap
• Collaborative, team-oriented mindset is a requirement

Requirements

• 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
• Experience working with Salesforce, Gong, and Vitally
• Understand customer messaging and the user journey is a plus
• You’re highly collaborative with a deep sense of ownership and accountability
• You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
• Rollup your sleeves, versatile mindset

Benefits

• Competitive equity program
• Comprehensive and inclusive benefits