Associate Director of Member Operations - Remote

Overview

OneImaging is transforming the way patients access radiology services, providing a premium-quality network of providers and significant cost savings for employers and payers.

In Short

• Lead the Member Services team at OneImaging.
• Drive day-to-day execution of member journey support.
• Ensure fast, empathetic, and seamless support for patients.
• Grow the team from dozens to hundreds of Care Navigators.
• Focus on results, culture, and innovation.
• Work within a network of over 4,000 vetted radiology providers.
• Contribute to reducing imaging costs by 60-80%.
• Help improve access to essential healthcare services.
• Be part of a bold operational leadership team.
• Engage with a critical sector of healthcare services.

Requirements

• Proven experience in operations management.
• Strong leadership skills with a focus on team growth.
• Experience in healthcare or related fields preferred.
• Ability to drive results and innovate in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities effectively.
• Understanding of customer service principles.
• Experience in process improvement strategies.
• Passion for improving patient experiences.
• Strong analytical skills.

Benefits

• Opportunity to build and lead a high-impact team.
• Competitive salary and benefits package.
• Work in a dynamic and innovative environment.
• Make a significant impact in healthcare services.
• Collaborate with a network of leading healthcare providers.
• Access to professional development opportunities.
• Flexible work arrangements.
• Supportive company culture.
• Engage in meaningful work that benefits patients.
• Be part of a mission-driven organization.