Consumer Relations Assistant - Interim - Remote

Overview

The Consumer Relations Assistant serves as a vital link between consumers and the brand, ensuring effective communication and outstanding support through various channels.

In Short

• Manage 75 to 200+ consumer inquiries daily.
• Provide superior customer service and resolve complaints.
• Maintain accurate records across all platforms.
• Support consumer insight initiatives.
• Work collaboratively with cross-functional teams.
• Utilize CRM software for consumer interactions.
• Available for Central Time hours, including weekends.
• 5 years of consumer relations experience preferred.
• Strong communication and organizational skills required.
• Contract position for six months at $28/hour.

Requirements

• 5 years of experience in consumer relations or call center.
• Excellent verbal and written communication skills.
• Strong customer service orientation and empathy.
• Ability to work independently and collaboratively.
• Proficiency in CRM software and Microsoft Suite.
• Analytical skills for data gathering and reporting.
• Willingness to travel up to 10% for company meetings.
• Must reside in the United States.
• Passion for improving childhood nutrition.
• Ability to thrive in a dynamic environment.

Benefits

• 401k with Employer Match.
• Employee Discounts and quarterly deliveries.
• Cell and Internet Stipend.
• Paid Volunteer Time.
• Opportunity to contribute to a purpose-driven work environment.