Customer Support Manager - Freelance - Remote

Overview

We are Status Quo Breakers, Game Changers, and Pathway Makers! With our health platform myoncare, we are transforming the healthcare market and aim to enable excellent healthcare for all patients worldwide.

In Short

• Handle customer inquiries related to our medical platform.
• Provide technical and professional support to ensure high customer satisfaction.
• Manage and track all customer requests for quick and efficient solutions.
• Conduct training and workshops for customers to ensure optimal use of our software.
• Collect and relay customer feedback to internal teams for continuous improvement.
• Represent our platform with passion and align with our company vision.

Requirements

• Completed studies/training in IT or a comparable field.
• Experience in a technical or customer-oriented role (e.g., Customer Success/Support or Product Management).
• Technical understanding, ideally with SaaS solutions.
• Excellent communication skills and enthusiasm for working with customers.
• Solution-oriented mindset with the ability to explain technical concepts clearly.
• Structured and proactive work style with a high degree of initiative.
• Excellent German (at least C1) and fluent English (at least B2).

Benefits

• Opportunity to contribute to the digitalization of healthcare.
• Be part of a visionary step into the future.
• Work in a dynamic and innovative environment.
• Develop your problem-solving skills and work on meaningful projects.
• Join the ONCARE Family and grow with us.