Senior Field Service Manager, Commercial - Remote

Overview

The Senior Field Service Manager, Commercial is responsible for coordinating and optimizing the scheduling of field service technicians to ensure efficient service delivery and exceptional customer satisfaction in the solar energy sector.

In Short

• Coordinate scheduling of field service technicians for solar energy systems maintenance.
• Assign and track work orders using Salesforce.
• Act as the main contact for the field team and management.
• Analyze route planning to optimize service efficiency.
• Maintain accurate records and prepare reports on scheduling efficiency.
• Ensure compliance with safety and operational standards.
• Monitor KPIs to identify areas for improvement.
• Communicate effectively with technicians regarding job details.
• Support emergency response and high-priority service calls.
• Contribute to a positive customer experience through efficient service delivery.

Requirements

• High school diploma required; associate degree preferred.
• Minimum of 2 years of solar field experience.
• Knowledge of OSHA and safety practices.
• Experience in service scheduling or logistics coordination.
• Strong organizational and multitasking skills.
• Proficiency with scheduling software (e.g., Salesforce).
• Excellent communication skills.

Benefits

• Opportunity to work remotely.
• Competitive compensation package including health benefits.
• 12 weeks of paid parental leave.
• Four-week paid sabbatical after four years.
• 401(k) with company match.
• Supportive company culture with employee affinity groups.
• Mentorship and growth opportunities.
• Company-wide wellness initiatives.
• Vibrant office space in Seattle for local employees.
• Collaboration and mutual respect emphasized in company values.