Senior Specialist, Tools & Technology - Remote

Overview

As a Technology and Tools Specialist/Senior Specialist, you will be part of the Technology and Tools team within the GBS organization and responsible for technologies development, management, and 3rd party integrations.

In Short

• Administer core CS tools & technologies including Contact Center solutions.
• Support and communicate with stakeholders including IT/Business Partners.
• Understand and translate business requirements from stakeholders into system configurations.
• Manage a queue of operational requests.
• Coordinate system integration, upgrades, and change requests.
• Identify operational weaknesses and help improve processes.
• Collaborate with operational teams and cross-functional partners.
• Communicate with vendors for new solution deployment.
• Ensure all documentation and processes are per industry standards.
• Provide guidance in IT Process and relevant technologies.

Requirements

• 3 to 5 years of experience in system administration or business analysis.
• Strong knowledge & experience in customer service technologies.
• Fast learner and independent thinker.
• Comfortable in a rapidly changing environment.
• Team player with a customer-centric mindset.
• Detail-oriented with project management fundamentals.
• Thrive in critical thinking situations.
• Support a culture of continuous improvement.

Benefits

• Competitive remuneration package.
• Meal Allowance up to RM 500/month.
• Monthly Team Building.
• RM 2500 Benefits per annum.
• Yearly Bonus.
• Hybrid work arrangements.
• Convenient workplace.
• Excellent prospects for growth and promotion.
• Employee engagement and recognition program.
• Multinational working environment.