Senior Customer Service Agent (Russian Speaker) - Remote

Overview

The Senior Customer Service Agent interacts with customers to address their inquiries and problems in real-time, providing quick responses through live chat and professional customer service.

In Short

• Handle inquiries from global customers through email, chat, and voice.
• Collaborate with internal and external stakeholders to address complaints.
• Maintain a strong understanding of company products.
• Establish and nurture relationships with partners.
• Escalate unresolved issues to supervisors.

Requirements

• Diploma in finance, customer service, linguistics, or related field.
• At least 2 years of experience in language-related roles.
• Proficiency in relevant spoken and written languages.
• Ability to work independently in a fast-paced environment.
• Strong interpersonal skills and problem-solving mindset.
• Excellent time management skills.
• Quick learner with adaptability to new linguistic concepts.

Benefits

• Competitive remuneration package.
• Yearly Performance Bonus.
• Opportunities for growth and promotion.
• Employee engagement and recognition programs.
• Multinational working environment.