Remote Otter LogoRemoteOtter

Customer Service Representative for Plumbing/HVAC - Remote

Posted 4 hours ago
Customer Service
Full Time
Worldwide
$1500/mo

Overview

This role involves providing customer service support for a plumbing and HVAC company, ensuring smooth operations behind the scenes while technicians are on the front line.

In Short

  • Answer incoming calls and schedule appointments using ServiceTitan.
  • Dispatch technicians and handle customer inquiries professionally.
  • Utilize dashboards to track and manage leads.
  • Maintain detailed customer records in the CRM.
  • Communicate effectively with team members and technicians.
  • Assist customers by asking relevant service-related questions.
  • Work in a remote, people-first environment.
  • Contribute to the growth of small and medium-sized businesses.
  • Participate in ongoing development and feedback sessions.
  • Enjoy comprehensive benefits including HMO and performance bonuses.

Requirements

  • 3+ years of experience in the home services industry, preferably plumbing or HVAC.
  • Familiarity with ServiceTitan or similar software.
  • Strong verbal and written communication skills in English.
  • Ability to manage high call volumes professionally.
  • Detail-oriented with strong problem-solving skills.
  • Comfortable working with VoIP systems.
  • Willingness to learn about plumbing services.

Benefits

  • Up to $1500/month based on experience.
  • Annual bonus up to 150% of one month's salary based on performance.
  • 13th month pay and performance-based bonuses.
  • Comprehensive HMO policy, including dependents.
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Offshore Launch

Offshore Launch is a dynamic company specializing in WordPress website development and maintenance, managing a portfolio of up to 100 client sites. The company is dedicated to providing exceptional customer service and support, ensuring high client satisfaction through effective troubleshooting and issue resolution. With a focus on utilizing advanced tools like HubSpot and expertise in page builders such as Divi and Elementor, Offshore Launch fosters a collaborative environment that encourages professional development and continuous learning. The company offers competitive compensation, performance-based bonuses, and comprehensive benefits, making it an attractive workplace for skilled professionals in the web development field.

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