Customer Service Representative for Plumbing/HVAC - Remote

Overview

This role involves providing customer service support for a plumbing and HVAC company, ensuring smooth operations behind the scenes while technicians are on the front line.

In Short

• Answer incoming calls and schedule appointments using ServiceTitan.
• Dispatch technicians and handle customer inquiries professionally.
• Utilize dashboards to track and manage leads.
• Maintain detailed customer records in the CRM.
• Communicate effectively with team members and technicians.
• Assist customers by asking relevant service-related questions.
• Work in a remote, people-first environment.
• Contribute to the growth of small and medium-sized businesses.
• Participate in ongoing development and feedback sessions.
• Enjoy comprehensive benefits including HMO and performance bonuses.

Requirements

• 3+ years of experience in the home services industry, preferably plumbing or HVAC.
• Familiarity with ServiceTitan or similar software.
• Strong verbal and written communication skills in English.
• Ability to manage high call volumes professionally.
• Detail-oriented with strong problem-solving skills.
• Comfortable working with VoIP systems.
• Willingness to learn about plumbing services.

Benefits

• Up to $1500/month based on experience.
• Annual bonus up to 150% of one month's salary based on performance.
• 13th month pay and performance-based bonuses.
• Comprehensive HMO policy, including dependents.