Student Success Care Services Support - Remote

Overview

The Student Success Care Services (SSCS) Support is dedicated to addressing general and non-technical inquiries through support email, with responsibilities that may evolve as business needs develop.

In Short

• Deliver exceptional care and support to Learners and prospective Learners.
• Proactively address Learner concerns and resolve issues effectively.
• Direct Learners to appropriate company resources.
• Assist with the general orientation of new Learners.
• Review and evaluate Learner data to identify at-risk Learners.
• Encourage Learners to build accountability for their decisions.
• Maintain accurate records of Learner interactions.
• Process and manage Learner information update requests.
• Handle scheduling exams and providing exam-related information.
• Provide top-notch support to premium customers.

Requirements

• Proficiency in reading, writing, and comprehending English.
• Excellent interpersonal and customer service skills.
• Strong attention to detail and analytical skills.
• Ability to work independently in a fast-paced environment.
• Outstanding multitasking and prioritization abilities.
• Commitment to teamwork and collaboration in a remote setting.
• Basic knowledge of IT concepts and troubleshooting.
• 2 years of experience in Customer Service Industry.
• Prior experience working remotely.
• Experience with customer service ticket systems.

Benefits

• Work from home setup with flexible hours.
• Opportunity to work with a global team.
• Engagement in a mission-driven organization.
• Continuous professional development opportunities.
• Supportive work culture promoting diversity.