Customer Service Agent - Remedy On-Call (Part Time) - Remote

Overview

The Customer Service Agent supporting our Remedy On-Call product provides top of the line customer support to our clients and their customers in a remote role.

In Short

• Provide customer support over the phone via real-time/live conversations.
• Answer incoming client calls and verify information.
• Schedule patient appointments as requested.
• Dispatch calls to appropriate medical practices.
• Utilize critical thinking and problem-solving skills.
• Work primarily via computer using various software applications.
• Maintain a professional demeanor and attention to detail.
• Work a flexible schedule including weekends and holidays.
• High-speed internet and specific computer requirements are necessary.
• This is a fully remote position.

Requirements

• Excellent communication skills.
• Ability to work independently and with a team.
• Attention to detail.
• Ability to spell medical terminology correctly.
• Strong computer skills and ability to multitask.
• Active listening skills.
• Typing speed of 35-40 words per minute.
• Flexible schedule availability.
• High school diploma or equivalent preferred.
• Quiet workspace required for remote work.

Benefits

• 401(k) with company match.
• Paid Sick Time.
• Company Wellness Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Voluntary Pet Insurance.