Customer Support Specialist II - Remote

Overview

The Customer Support Specialist II will play a vital role in supporting customer-related processes and serve as a technical liaison between Engineering and clients.

In Short

• Work on customer-facing projects.
• Support Ocient products in various environments including Cloud, On-Premises, GCP, and AWS.
• Participate in on-call rotation for customer issues.
• Collaborate with internal teams for issue and feature validation.
• Triage customer tickets and manage high volume ticket handling.
• Document root cause analysis.
• Gain expertise in Ocient solutions.
• Report to leadership and external teams.
• Assist Level I Customer Support Engineers with complex problem resolution.

Requirements

• BS or MS in computer science or related field.
• 5 to 6 years of experience in customer support or similar role.
• Proficiency in SQL and Database Administration in a Linux/Unix environment.
• Strong understanding of system administration.
• Experience with query analysis and optimization.
• Advanced troubleshooting and log analysis skills.
• Knowledge of hardware and Linux kernel.
• Linux OS proficiency.
• Network troubleshooting skills.
• Experience with Python.

Benefits

• Work with a global remote-first team.
• Be part of a carbon-neutral company.
• Engage with innovative AI solutions.
• Opportunity for professional growth and development.
• Collaborative work environment.