Customer Support Specialist II - Remote

Overview

Comfort Research is looking for a Customer Support Specialist II to play a key role in delivering an outstanding customer experience by managing end-to-end order execution, including setup, order entry, fulfillment, and invoicing. This role collaborates across teams to streamline operations and drive continuous improvement.

In Short

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
• Oversee the complete order-to-cash process for both Consumer and B2B orders.
• Monitor and resolve order holds, pricing discrepancies, and invoicing issues.
• Maintain expertise in internal systems for order modifications and returns.
• Serve as a primary point of contact for stakeholders, providing proactive support.
• Generate performance reports and operational insights.
• Manage content and inventory feeds for retail initiatives.
• Identify and resolve customer process issues.
• Collaborate with IT, Sales, Supply Chain, and Product teams.
• Ensure daily operations exceed customer expectations.

Requirements

• Bachelor's degree or equivalent and demonstrated experience required.
• 1-3 years of experience in Sales, Customer Service, or related fields.
• Expertise in retail replenishment and customer service.
• Advanced proficiency in Microsoft Office Suite.
• Experience with e-commerce channels preferred.
• Exceptional communication and problem-solving skills.
• Ability to prioritize tasks and work independently.
• Demonstrated initiative and adaptability.

Benefits

• Generous Paid Time Off (PTO) plan.
• Culture Awards program with cash prizes.
• Employee Assistance Program.
• 401(k) with company match.
• Health insurance plans with company contributions.
• Company-paid Short-Term Disability coverage.
• Free product allowances & product discounts.