Sales Operations Support Specialist - Remote

Overview

The Sales Operations Support Specialist facilitates order processing excellence from seasonal item set-up and EDI order receipt through inventory affirmation, shipping and invoicing. This collaborative role works with cross-functional partners to assure on-time and in-full deliveries to create an excellent customer experience for our Comfort Research retail partners.

In Short

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
• Provide comprehensive administrative support to the Sales Team, including product setup, daily order tracking, and all related operational tasks.
• Communicate proactively with key internal and external stakeholders regarding order status and coordinate necessary support to ensure on-time execution.
• Oversee order-to-cash processes and manage trade partner portal administration.
• Deliver regular reporting and insight into Comfort Research’s operational performance.
• Manage content and inventory feed processes to support omnichannel retail strategies.
• Troubleshoot customer order issues and apply corrective actions to resolve them urgently and effectively.
• Manage EDI transactions by monitoring the electronic exchange of business documents such as purchase orders, ASNs, and invoices.
• Handle manual order entry and order adjustments with urgency and completeness.
• Check inventory levels to ensure product availability before processing orders.

Requirements

• 1-3 years of professional work experience in Procurement, Retail Administration, EDI, Sales Administration, Customer Service, Operations, and/or related field.
• Bachelor’s Degree or Equivalent required.
• Knowledge of industry standards in retail, order management, and operations.
• Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Teams).
• Experience working with e-commerce and EDI preferred.
• Ability to prioritize and work efficiently.
• Excellent communication skills.
• Ability to solve complex problems independently.
• Ability to be a self-starter, work independently, and in a team environment.

Benefits

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors.
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition.
• Several paid holidays throughout the year.
• Employee Assistance Program.
• Growing family bonus & extra PTO for new parents.
• Referral Bonus program.
• 401(k) program with generous company match.
• A variety of health insurance plans to choose from with company contributions to premiums.
• Dental, vision, and other ancillary insurance coverages available.
• Company-paid Short-Term Disability coverage.
• Company-paid Life Insurance policy.
• Free product allowances & product discounts.