Sales Operations E-commerce Direct Fulfillment Specialist - Remote

Overview

The Sales Operations E-commerce Direct Fulfillment Specialist will play a crucial role in optimizing our Amazon, Buy Big Joe, and other e-commerce direct fulfillment processes, ensuring efficient and cost-effective delivery of products to our customers.

In Short

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
• Develop, enhance, and execute a comprehensive e-commerce channel strategy to increase online sales and market share.
• Identify and evaluate e-commerce efficiencies across multiple platforms (website, marketplaces, mobile apps).
• Drive daily, weekly, monthly, and annual sales to target levels, from lead generation through to sales success/closure.
• Develop and implement competitive strategies, promotional plans, and campaigns to maximize revenue.
• Lead competitive analysis to monitor sales trends, market shifts, consumer reviews, and competitor activities; analyze customer behavior and sales data to identify upselling, cross-selling, and retention opportunities.
• Identify and implement process improvements to enhance the efficiency and accuracy of order fulfillment.
• Collaborate with Operations and Logistics teams to streamline procedures and improve workflow.
• Monitor inventory levels and coordinate with procurement to ensure adequate stock availability for e-commerce fulfillment.
• Support freight rate negotiations with key stakeholders to lower costs and maintain standard profitability with e-commerce dropship carriers.

Requirements

• Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field.
• Proven experience in online dropship sales operations and EDI order management.
• Knowledge of 1P & 3P practices and standards related to logistics and fulfillment.
• Strong analytical skills and high proficiency in data analysis tools (e.g., Excel, SQL).
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Strong communication and interpersonal skills.
• Detail-oriented with a focus on accuracy and efficiency.

Benefits

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors.
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition.
• Several paid holidays throughout the year.
• Employee Assistance Program.
• Growing family bonus & extra PTO for new parents.
• Referral Bonus program.
• 401(k) program with generous company match.
• A variety of health insurance plans to choose from with company contributions to premiums.
• Company-paid Short-Term Disability coverage.
• Company-paid Life Insurance policy.
• Free product allowances & product discounts.