Account Manager - Remote

Overview

We are seeking a dedicated and customer-focused Account Manager to join our Customer Success team, enhancing trust, loyalty, and satisfaction among our premium users.

In Short

• Enhance trust and loyalty among premium users by providing exclusive and recognized support.
• Strengthen the emotional connection between the brand and customers.
• Provide both reactive and proactive assistance.
• Increase customer lifetime value and retention rates.
• Play an active role in product and supply processes improvement.

Requirements

• At least 2 years in Customer Support, Account Management, or Customer Success roles.
• Proficient in English (B2+ level).
• Experience in CRM and Zendesk platforms.
• Customer data analysis skills.
• Empathy towards customer needs.
• Strong communication skills.
• Critical thinking for complex issues.
• Effective time-management skills.

Benefits

• Flexibility to work from anywhere in the world.
• 20 annual vacation days and unlimited sick leave.
• Access to a corporate doctor online and health insurance options.
• Extensive corporate library and training compensation program.
• Supportive corporate culture with relocation assistance.