Product Operations Manager III - Remote

Overview

As a Product Operations Manager III at Nubank, you will be a key leader responsible for defining and executing the operational strategy for Customer Support within the High Income (HI), Super Core, and Under 18 segments.

In Short

• Lead a team of approximately 10 people in Customer Support operations.
• Develop and articulate a clear product strategy extending 18+ months into the future.
• Ensure operational readiness for new products and features.
• Drive the future of Customer Support with innovative operational strategies.
• Lead customer feedback analysis to drive product improvements.
• Ensure effective product delivery with speed and quality.
• Foster collaboration across cross-functional teams.
• Promote Nubank's values and establish a positive team culture.
• Manage and mentor team members for career development.
• Engage with stakeholders to communicate progress and risks.

Requirements

• Proven experience leading and managing teams.
• Experience in defining and executing strategic initiatives.
• Expertise in customer feedback analysis.
• Ability to operate with high complexity and ambiguity.
• Strong stakeholder management and communication skills.
• Experience delivering large-scale, cross-functional initiatives.
• Familiarity with operational governance processes.
• Understanding of Customer Experience strategies.
• Strong alignment with Nubank's values and principles.
• English proficiency.

Benefits

• Chance of earning equity at Nubank.
• Food/ Meal Card.
• Public Transportation Commuting Benefit.
• NuCare – Psychological, Financial and Legal Assistance Program.
• Life Insurance.
• Medical and Dental Plan.
• NuLanguage – Language Course Program.
• Learning platform of courses.
• Extended Parental Leave.
• Work-from-home Allowance.
• 30 days of paid vacation.