Infrastructure Analyst - Remote

Overview

Join NTT DATA as an Infrastructure Analyst and be part of a team that excels in technical support for firewall technologies, ensuring client satisfaction and professional growth.

In Short

• Support technical incidents related to firewall technologies.
• Configure and manage VPNs, including IPSec and SSL VPN.
• Perform first and second level troubleshooting for firewalls.
• Document operational procedures to assist the team.
• Plan and execute scheduled technical changes.
• Work remotely with occasional on-site presence in Belo Horizonte.
• Engage with major market manufacturers.
• Collaborate in a diverse and inclusive work environment.
• Opportunity for career advancement within the company.
• Participate in social initiatives and training programs.

Requirements

• Over 3 years of experience with firewalls (Cisco ASA/FTD, Fortinet, Palo Alto, Checkpoint).
• Intermediate knowledge of TCP/IP networking.
• Experience with traffic capture tools (Wireshark, TCPdump).
• Understanding of infrastructure services (DNS, NTP, DHCP).
• Knowledge of static and dynamic routing (BGP, OSPF).
• Basic knowledge of switching (VLANs, ACLs).
• Availability for after-hours support when needed.
• Intermediate technical English for interaction with manufacturers.
• Certifications CCNA Security or CCNP Security are a plus.
• Familiarity with Cisco ISE is advantageous.

Benefits

• Home office position.
• CLT contract model.
• Work equipment provided.
• Transportation allowance.
• Meal allowance.
• Health and dental insurance for you and your family.
• Group life insurance.
• Pharmacy agreement.
• Education incentives and training opportunities.
• Inclusive work culture promoting diversity.