Technical Services Cross Technology Systems Integration Specialist - Remote

Overview

The Collaboration Technical Services (TS) Systems Integration Specialist at NTT DATA is a seasoned subject matter expert responsible for providing technical support to clients, compiling technical specifications, and offering alternative solutions. The role involves working towards professional certifications while developing business knowledge and requires proficiency in multiple technologies.

In Short

• Provide technical support to clients both on-site and remotely.
• Compile clear technical specifications and create alternative solutions.
• Write reports and proposals, maintaining project documentation.
• Coach and mentor junior engineers and technicians.
• Engage with clients to meet complex solution requirements.
• Assist in documenting standard operating procedures.
• Take ownership of relevant technologies according to specialization.
• Perform complex design work with expected input to designs.
• Manage escalated client requests and issues.
• Work towards professional to expert level certification.

Requirements

• Bachelor's degree in Information Technology or related field.
• Valid CCNP Voice/Collaboration Certification required.
• Experience with Cisco Unified Communications and related technologies.
• Proficiency in Networking, Data Centre, and Security technologies.
• Excellent customer engagement and communication skills.
• Ability to work under pressure and mentor team members.
• Seasoned project management experience.
• Experience with various technical certifications across multiple domains.
• Strong understanding of technical design and business principles.
• Experience in client presentations and report writing.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity for professional growth and certification.
• Engage in innovative projects with a global team.
• Participate in a company committed to R&D and technology advancement.
• Access to a robust partner ecosystem and industry-leading solutions.
• Be part of a global employer with a commitment to employee well-being.
• Join a company recognized as a Global Top Employer.
• Opportunity to make a significant impact on clients and society.
• Work in a hybrid working environment.
• Competitive salary and benefits package.